​Ontario’s Personal Support Workers (PSWs) provide essential health care services to Ontarians.

The 2017 Provincial budget committed to the establishment of a renewed mandatory registry for personal support workers so that Ontarians have peace of mind knowing that the people delivering essential care have the necessary training to care for them and their loved ones, helping them feel safe and supported.  The Budget noted that the registry will provide transparent information on details such as education and training, and adherence to a code of conduct. 

Questions and Answers

Q1:  What is the timeline for the new mandatory PSW registry?

A1:   The ministry has indicated that it is developing options, based on best practices and evidence, to ensure that the appropriate oversight mechanisms are in place for the PSW workforce. The ministry has noted that as this work evolves, it will engage key system partners to benefit from their expertise, perspectives and advice.

Further details about the registry will be shared as information becomes available.

Questions can be directed ServiceOntario’s Infoline at:

Toll free: 1-866-532-3161
In Toronto: (416) 314-5518
TTY: 1-800-387-5559​​